Auto-decline rate вырос — где automation too aggressive
Средний
Страхование
45 мин
Underwriting accuracy
Ситуация: Auto-underwriting declines 22% applications (было 15%). Sales jumps in some declined as legit. Calibration off?
Auto-decline: rules + ML. Manual review для borderline. SLA: decision within 1 hour.
Доступные данные
applications: id, applied_at, decision (auto_decline/auto_approve/manual_review)
overrides: app_id, reviewer, final_decision
rule_changes: rule_id, deployed_at
Задачи
- Decomposition: which rules cause most declines.
- Override analysis: human reverses auto-decline — model wrong?
- New rules link: совпадает ли spike с deploy?
- Recalibration plan.
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