Candidate NPS 22 — improve experience

Ситуация: Post-interview survey: NPS 22 (industry standard 40+). Candidates declining offers more. Что чинить?

Tech company. 1000 candidates/year through interview process.

Доступные данные

• nps_surveys: candidate_id, ts, score, feedback
• candidates: id, stage_reached, offer_accepted

Задачи

• NPS decomposition: by stage, recruiter, role.
• Themes из feedback.
• Action prioritization.
• Forecast impact на acceptance rate.

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